We hope you will find here the resources you need to support you in your care for those approaching their end of life.
Ordering & Payment
Using the website is the quickest and most convenient way to place orders. You do not need to register, although it will save you entering information again if you decide to order more than once. You can pay using PayPal, which will accept payments either from by credit or debit card or via your PayPal account if you have one. (You do not need to have a PayPal account or register with PayPal if you are paying with a credit or debit card.) We can also accept orders by email – in which case, we can raise a PayPal invoice or send you our bank details so that you make a BACS payment
Shipping costs can be calculated at any time by looking at your Basket and providing your postcode or country. We charge a standard cost, together with a small supplement based on the number of items in your Basket. We use Royal Mail predominantly, or a range of parcel carriers for larger orders. If we use a signed for service you will be able to track your parcel online. We will advise you by email once your parcel has shipped.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and returned in their original packaging. We will issue a full refund on receipt, excluding the original delivery charge. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Delivery charges may be refundable where goods are found to be faulty on arrival with you. We want, more than anything, to be fair about returns so please email us if you have a problem.
We are not currently registered for VAT purposes and as such no VAT is charged on any of our goods or services.
Your Account Dashboard is the place to find everything associated with your account with us. You can amend all your personal details here, add and delete delivery addresses and review past and current orders.
Newsletter & Promotions
We will be glad to keep you up to speed with new products and also with any promotions that we might, from time to time, run. Please email us at any time if you wish to be removed form this list ande know that we will never share your details with anyone nor fill your inbox with daily missives!
Your privacy is very important to us and we want to confirm that we will not share your details with anyone else, nor do we intend to store or currently store any financial details such as credit or debit card information. For more information click here.
Everything Else …
We may not yet have come across some of the queries you might have, so we’ll be keeping this FAQs area up to speed with whatever you need to know that we have not made clear. And if we haven’t answered your question here please use the contact form to raise your query. Not only will we be able to give you the information you need, but we can improve the site at the same time. We look forward to hearing from you.